Working at Computacenter Belgium will give you the opportunity to support large multinational companies, partner with leading technology companies and collaborate with colleagues who care in Belgium and across the world.
 
Our motto is “Small enough to CARE, big enough to COPE”.
 
With around 200 colleagues we are at a size that enables us to care for each other and our customers, whilst benefitting from being part of a large international business with global reach and 19.000 colleagues.
Most people who join us, stay with us. They are proud of our reputation and our values as we learn, earn and have fun. This is how we deliver great service to our customers, year after year.

Job description:

ARE YOU OUR

NEW COLLEAGUE?

Our business is about enabling users through technology. But first, it's about people.

#winningtogether

Computacenter Belgium is looking for anIT Onsite Service Desk Engineer Leuven

Who We're Looking For

Are you passionate about IT and dealing with customers at all levels?  Do you have hardware/software experience and great soft skills?
If so, then we would like to discuss your next career move! 

We have an opportunity for an IT Onsite Service Desk Engineer to join our dynamic Technical Resource Group team and work on site for one of our key customers.

What You'll Do

Working as part of a dynamic team you will provide onsite support.

Some of the daily activities are:

• You will be answering incoming calls from customers with technical and substantive questions
• You will be logging incident calls and handling incidents and service requests
• You will carry out extensive troubleshooting and problem solving 
• You will be guiding new customers in configuring and starting up applications
• This is a challenging position for candidates with the capabilities to learn quickly and enhance their technical and personal skills to the high level required

Technical skills:

• Excellent knowledge of Windows 10 and standard Office applications (MS Office 2016 & O365)
• Good knowledge of Desktop and Laptop hardware environments
• Good knowledge of Active Directory (Azure AD, Endpoint / Intune is a benefit)
• A broad knowledge of different technologies:
  • Network, LAN, WAN, IPT
  • Printers and network printing
  • Citrix environment and applications
  • Smartphone and tablets 
  • Knowledge of Google apps is a benefit
  • Having worked in an ITIL environment is a benefit (ITIL certification is a plus)
  • Experience with remote user assistance

What You'll Need

• Experience in a Service Desk or support environment role
• Good knowledge of the most used IT tools
• Customer focus and understanding customer needs
• Team player, easily uniting with the team members and working with stakeholders
• Resilient person who can cope with a very fast-moving landscape 
• Share knowledge with colleagues through documentation
• Have a positive, flexible, and responsive mindset