FULL_TIME

Service Delivery Manager - Tergos

Brussels, Brussels BE
2025-09-16
2025-09-16

Introduction

Are you passionate about driving IT service excellence in an international environment? As Service Delivery Manager, you will ensure smooth and reliable service delivery, build strong partnerships with business stakeholders, and manage key supplier relationships. You'll play a crucial role in aligning IT services with business needs while ensuring customer satisfaction. This is your chance to make a tangible impact in a fast-changing, digital-first organisation.

The Job

  • Guarantee high-quality IT service delivery and ensure processes meet business needs.
  • Act as a trusted partner for business stakeholders, product owners, and architects.
  • Manage supplier relationships, contracts, and SLAs to ensure optimal performance.
  • Drive continuous improvement initiatives through reporting, feedback, and data analysis.

 

Your Profile

  • Bachelor's or Master's degree (or equivalent experience) with 7+ years in IT service delivery or operations.
  • Strong knowledge of ITIL methodology (certification is a plus).
  • Excellent stakeholder management, communication, and negotiation skills.

  • Fluent in English and native in Dutch or French, with proven experience in an international context.

     

Offer

You will join a dynamic and international environment where innovation and collaboration are at the core. We offer opportunities for growth, continuous learning, and making a real impact on service delivery. A competitive compensation package is provided, aligned with your expertise and experience.